Automation in Logistics

Our client operating in the logistics sector wanted to automate customer service and order tracking processes. Hundreds of recurring queries daily were consuming the operations team's time.

Natural language understanding, conversation memory management, and real-time integration with the existing ERP system were the most critical technical challenges. The bot had to be able to process the complex structure of Turkish correctly.

We developed a chatbot built on the WhatsApp Business API with context awareness. We automated main flows such as order tracking, delivery status inquiries, and customer complaints. We ensured conversation continuity with Redis-based session management.

Customer service load decreased by 85%. Average response time dropped from 15 minutes to under 2 seconds. Customer satisfaction score increased by 30%.